Deploying the Secure Edge softclient

NAVIGATION  download.datto.com

This article describes the basic steps for downloading, installing, and applying your organization's configuration to the Secure Edge client on a customer endpoint.

For additional information about this topic, refer to the Knowledge Base links provided in the body of this article.

Download and install the application

  1. In your web browser, visit download.datto.com and navigate to the Datto Secure Edge section of the page.

  2. On the endpoint you'd like to configure, download and run the client installer that corresponds with your operating system.

  3. Enter the organizational code and click Next. You'll see the following screen.

    NOTE  The organizational code is provided via email from Datto or by your IT support department. If you cannot find the email, contact your support team.

  4. Your MSP administrator will need to navigate to Partner Portal > Networking Status > Network Manager > Manage > Secure Edge > Provisioning > Pending Clients. Then, from the (Actions) menu next to the client's name, select Approve. This extra step is a security measure to prevent the creation of unwanted softclients.

  5. If you're prompted to do so, reboot the computer once the installation completes.

Configure the softclient

  1. From the computer you'd like to configure, locate and run the application called Datto Secure Edge.

  2. Enter your organization code when prompted by the softclient. Then, click Next.

  3. Log in to the softclient with your Secure Edge credentials. The application will download and apply your organization's settings.

Learn more

For more information about the softclient deployment process, refer to our Knowledge Base article.