Legacy Open Mesh: Why Is My A40 or A60 Access Point Flashing Yellow?

Question

Why is my A40 or A60 access point flashing yellow?

Environment

• Datto A40 Access Point
• Datto A60 Access Point

Answer

An A-Series access point flashing yellow indicates it is not paired with a CloudTrax network. Check your CloudTrax network to verify the access point is not asking to be "re-paired" with the network.

If the access point is not asking to be re-paired, please double check the MAC address of the access point and ensure it was entered into CloudTrax correctly.

If the MAC address is correct, try a pinhole reset or re-flash the firmware. Refer to Legacy Open Mesh: Access Point Pinhole Reset and  

If you've tried all of the above, and the access point continues to flash yellow please open a ticket with support.