Legacy Open Mesh: "Unknown access point location" alerts

Question

How do I handle "Unknown access point location" alerts

Environment

• Legacy Open Mesh

Answer

In order to comply with local regulatory restrictions, we'll need to detect the region in which your access points currently reside. If the IP geo-location cannot be determined, you'll see this alert when hovering over an AP's icon at Manage -> Access Points:

"Unknown access point location. We've restricted channel use to ensure FCC compliance."

As a result of this "unknown" country being set (under Configure -> Radio), we'll also reduce the available WiFi channel options to 1-11 for 2.4GHz and 36-48 for 5GHz.

If you feel this alert is in error, please contact CloudTrax Support.