Enable Verbose Logging for Secure Edge Soft Client for Windows

This article covers the process of how to increase the log level for the Secure Edge Soft Client on the Windows machine. This may be requested by support to assist in troubleshooting.

Procedure

  1. Log onto the target Windows machine.

  2. Open Notepad as administrator.

  3. Select File > Open, and set file type to All Files.

  4. Navigate to Secure Edge Directory and open the following file:

    %PROGRAMFILES%\Datto Secure Edge\DefaultConfiguration.json

    Earlier versions the file was called: AppSettings.json

  5. Change the Log Level value from "Warning" to "Verbose", and save the changes.

  6. Retrieve log file from filepath:

    %SYSTEMDRIVE%/User/<user>/AppData/Local/Datto/SecureEdge/DattoSecureEdgeLog<log#>.txt