Troubleshooting user authentication problems

Topic

This article covers troubleshooting user authentication problems in Datto Secure Edge.

Environment

• Datto Secure Edge

Description

The authentication logs

The logs can be found under Secure Edge→ Overview.

Figure 1: Overview

Scroll down to Event Log and select Soft Client Authentication.

Figure 2: Soft client authentication

Check the Subscriber Settings

Check the Subscriber Settings to ensure the Client ID, Client Secret, and Discovery URL are configured correctly.

Figure 3: Subscriber Settings

If there is no green check mark in the Discovery URL field, this could be causing authentication issues.

Figure 4: Discovery URL

See the following articles for information on how to properly setup the Subscriber Settings.

• Secure Edge: Using Google Identity with Secure Edge
• Secure Edge: How to set up Microsoft Entra ID for use with Secure Edge