Getting started with the Datto Network Manager Cooper Bots integration

NAVIGATION  Kaseya One > Cooper > Cooper Bots

The Cooper Bot integration, allows customers to have the ability to create workflows within the Network Manager based on defined actions and triggers. Cooper Bots allows for actions to be triggered when an Autotask ticket is created matching the selected conditions. After it is triggered, Cooper Bots will update the ticket that flagged the change with a notification detailing the action that was taken.

This article describes how to set up the integration for use in your network environment.

Triggers

The trigger for an action to be taken can be set per the workflow created, to customize the experience. Currently, Autotask ticket creation is the only available trigger with Networking products. To submit a feature request for additional triggers or conditions, please reach out to your Account Manager or do so through Kaseya Community.

Conditions

The field or attribute selected and the associated value of that field. The value can be manually entered to match the behavior that will trigger the action to take place. The options available for the trigger: Ticket Created are as follows:

Field/Attribute:

  • Ticket Description
  • Ticket Title

Operator:

  • contains
  • is equal to
  • is not equal to

Actions

The actions that can be taken when the condition is met is dependent on the product associated with the workflow.

Associated Product Action Description Inputs
Access Points Reboot AP

Network, Device Identifier (AP)
Turn SSID off

Network, SSID
Turn SSID on

Network, SSID
Switches Reboot Device

Network, Device Identifier (Switch)
Disable PoE

Network, Device, Port
Re-Enable PoE

Network, Device, Port
Disable Link

Network, Device, Port
Enable Link

Network, Device, Port
Managed Power Turn Off Outlet

Network, Device, Port
Turn On Outlet

Network, Device, Port
Power Cycle Outlet (on > off > on)

Network, Device, Port

Pre-requisites

Before utilizing the CooperBots integration, the following must be completed:

Creating a Workflow

Using CooperBots from the Kaseya One Dashboard.

  1. Log into the Kaseya One Dashboard.

  2. Select Cooper from the left hand navigation menu.

  3. Select the Cooper Bots tab at the top.

  4. Select Create to create a new workflow.

  5. Provide a name and description (optional) for the new workflow.

  6. Select Autotask: Ticket Created, for the Trigger, from the dropdown.

  7. Under Conditions, the fields can be selected from the options covered above.

  8. Under Action, select from the drop down the automated response for Cooper Bots to take, when the condition is met.

  9. Click Create to save the workflow.

  10. Once populated, to make the workflow active, select the three dot menu on the right of the workflow, then click Activate.

    The workflow can also be edited or deactivated from the same three dot menu.

Additional Resources