User subscriptions

Subscriptions are assigned on a per user basis. Each user can have up to three devices with concurrently active sessions under the same subscription with no additional cost. To modify existing Secure Edge subscriptions, refer to Canceling service and removing subscribers.

New subscriptions can be purchased within Network Manager while provisioning a new user. Purchasing must be allowed by the user completing the task. To confirm this, review the Users page.

Subscriptions

The Secure Edge Audit log contains information on the number of unassigned subscriptions, as well as the total number of subscriptions. To view the number of subscriptions that have been purchased but not yet assigned to a user, follow the process below.

  1. Navigate to portal.dattobackup.com

  2. Log in with your Partner Portal credentials.

  3. From the header menu, select Status > Networking Status.

  1. Select the name of a Network or Launch Network Manager, to load the Networking Manager.

  1. From the left navigation menu, select Secure Edge to expand the options available.

  1. Select Provisioning.

  2. Select Audit Log from the top right of the screen.

  3. Inside the Audit Log the details column, the information on Gateway and User subscriptions will be listed.

List the subscriptions based on network

To list out the number of user subscriptions purchased, organized by the network they are assigned to, you will need to configure organization mapping. This will allow you to view the subscriptions in the invoice, based on the network they are assigned to. For information on configuring this, please refer to: Link a network.

Provisioning a new user

Users can be invited to use the Datto Secure Edge client using either an existing, unassigned subscription or with a newly purchased subscription.

BEFORE YOU BEGIN  Ensure that you have configured your authentication provider as described in the Authentication Settings section of Configure your Cloud Gateway. If you do not do so, the softclient activation will fail.

  1. Navigate to portal.dattobackup.com

  2. Log in with your Partner Portal credentials.

  3. From the header menu, select Status > Networking Status.

  1. Select the name of a Network or Launch Network Manager, to load the Networking Manager.

  1. From the left navigation menu, select Secure Edge to expand the options available.

  1. Select Provisioning.

  2. Select Invite Subscribers to open the Buy Datto Secure Edge pane.

    The used can be invited with either an unassigned subscription, or by purchasing a new subscription. Expand the option for the steps of the selected method.

  1. If the users will have access to the Secure Edge platform's software, check the Send download link and instructions box. If they'll only be connecting to the appliance and not using the software, you can leave the box cleared.

  2. Acknowledge the terms and conditions. Then, click Assign Subscriptions.

  3. Your new subscribers will receive welcome emails that include the organization code and a link to download the Secure Edge software. They'll need to follow the workflow described in Datto Secure Edge software client: User Installation guide, to complete the activation process.