Deploying the Secure Edge softclient


This article describes the basic steps for manually downloading, installing, and applying your organization's configuration to the Secure Edge client on a customer endpoint. To learn how to deploy the softclient via Datto RMM, refer to Deploying the Secure Edge softclient via Datto RMM.

BEFORE YOU BEGIN  Using third-party VPN and DNS filtering applications with the Secure Edge solution may cause unexpected or undesirable behavior. We recommend disabling these utilities for endpoints that leverage the Secure Edge client.

Download and install the application

  1. In your web browser, visit and navigate to the Datto Secure Edge section of the page.

  2. On the endpoint you'd like to configure, download the client installer that corresponds with your operating system.

  3. If you're remotely installing the Secure Edge softclient on an endpoint via MSIEXEC, use the following argument:

    msiexec.exe /package SecureEdge.msi /qn /norestart ORGANIZATION_CODE=<org_code>

    Replace <org_code> with your organizational code. Then, skip ahead to step 6 in this section of the article.

    NOTE  The organizational code is provided via email from Datto or by your IT support department. If you cannot find the email, contact your support team.

  4. If you're directly installing the Secure Edge softclient on the endpoint, run the installer as a local administrator.

  5. Enter the organizational code and click Next. You'll see the following screen.

  6. Navigate to Partner Portal > Networking Status > Network Manager > Manage > Secure Edge > Secure Edge > Provisioning > Pending Clients. Then, from the (Actions) menu next to the client's name, select Approve. This extra step is a security measure to prevent the creation of unwanted softclients.

  7. If you're prompted to do so, reboot the computer once the installation completes.

Configure the softclient

  1. From the computer you'd like to configure, locate and run the application called Datto Secure Edge.

  2. Enter your organization code when prompted by the softclient. Then, click Next.

  3. Log in to the softclient with your Secure Edge credentials. The application will download and apply your organization's settings.

Next steps

For more information about the softclient deployment process, refer to How do I activate a Datto Secure Edge software client?

Are you deploying the Secure Edge solution for the first time? Follow the below steps to continue.

  1. Deploying the Secure Edge appliance