Deploying the Secure Edge softclient

NAVIGATION  download.datto.com

This article describes the basic steps for manually downloading, installing, and applying your organization's configuration to the Secure Edge softclient on a customer endpoint. To learn how to deploy the softclient via RMM tools, refer to Deploying the Secure Edge softclient via Datto RMM and Managing Secure Edge softclient deployments with VSA 10.

BEFORE YOU BEGIN  Using third-party VPN and DNS filtering applications with the Secure Edge solution may cause unexpected or undesirable behavior. We recommend disabling these utilities for endpoints that leverage the Secure Edge client.

Download and install the application

  1. A new subscriber will need to be invited from within the Network Manager. For more information on inviting a new user, please review: Provisioning User Licenses. As long as the check box was used to Send download link and instructions, a welcome email will be sent to the new subscriber that includes the Organization Code and a link to download the Secure Edge software from Datto:

    NOTE  If the end user will be doing the installation: User installation guide

  2. In your web browser, visit download.datto.com and navigate to the Datto Secure Edge section of the page.

  3. On the endpoint you'd like to configure, download the client installer that corresponds with your operating system.

  4. Install the softclient on the endpoint and when prompted enter the organization code and click Next. The organizational code is provided in the Welcome email or can be access in the Network Manager under: Secure Edge > Service Settings.

    NOTE  When using IdP, an additional prompt for the credentials will be required. For more information on the Authentication Settings, please review: Authentication Settings.

    The softclient may be installed through the command line, to do so remotely without the GUI inputs.

    MSIEXEC (Windows installer), use the following argument:

    msiexec.exe /package SecureEdge.msi /qn /norestart ORGANIZATION_CODE=<org_code>

    Replace <org_code> with your organizational code.

    • If you're directly installing the Secure Edge softclient, run the installer as a local administrator.

    Run the following from the command line to install the softclient for use device wide:

    sudo defaults write com.datto.SecureEdge.LaunchDaemon FirstInstallOrganizationCode <org_code>

    Run the following from the command line to install the softclient for the user running the command:

    defaults write com.datto.SecureEdge FirstInstallOrganizationCode <org_code>

    Replace <org_code> with your organizational code.

  5. If you're an administrator, navigate to Partner Portal > Networking Status > Network Manager > Manage > Secure Edge > Provisioning > Pending Clients. Then, select the boxes next to the clients you'd like to approve.

    This extra step is a security measure to prevent the creation of unwanted softclients.

  6. Select Approve and the Assign Subscriber & Approve Client(s) modal will appear. Ensure that each client listed in the Hostname drop-down menu has a corresponding subscriber assigned in the Subscriber drop-down menu.

  7. When you've completed your review, click Approve Client(s).

  8. Return to the newly-added workstations. Within five minutes, the softclient will connect to the service. The subscriber is now protected by Secure Edge.

    After the user has been provisioned, the count in the Subscriptions in Use section of the Network Manager will be increased accordingly.

    The User will also be listed under the Provisioning section, where it can be managed.

Additional Resources