Deploying the Secure Edge softclient


This article describes the basic steps for manually downloading, installing, and applying your organization's configuration to the Secure Edge client on a customer endpoint. To learn how to deploy the softclient via Datto RMM, refer to Deploying the Secure Edge softclient via Datto RMM.

For additional information about this topic, refer to the Knowledge Base links provided in the body of this article.

Download and install the application

  1. In your web browser, visit and navigate to the Datto Secure Edge section of the page.

  2. On the endpoint you'd like to configure, download and run the client installer that corresponds with your operating system.

  3. Enter the organizational code and click Next. You'll see the following screen.

    NOTE  The organizational code is provided via email from Datto or by your IT support department. If you cannot find the email, contact your support team.

  4. Your MSP administrator will need to navigate to Partner Portal > Networking Status > Network Manager > Manage > Secure Edge > Secure Edge > Provisioning > Pending Clients. Then, from the (Actions) menu next to the client's name, select Approve. This extra step is a security measure to prevent the creation of unwanted softclients.

  5. If you're prompted to do so, reboot the computer once the installation completes.

Configure the softclient

  1. From the computer you'd like to configure, locate and run the application called Datto Secure Edge.

  2. Enter your organization code when prompted by the softclient. Then, click Next.

  3. Log in to the softclient with your Secure Edge credentials. The application will download and apply your organization's settings.

Next steps

For more information about the softclient deployment process, refer to How do I activate a Datto Secure Edge software client?

Are you deploying the Secure Edge solution for the first time? Follow the below steps to continue.

  1. Deploying the Secure Edge appliance